Summer has been and gone and things in Geneva are a getting back to their normal hectic state. At some point we will all be caught up by the turmoil of our lives. Thankfully in today's fast paced world, dedicated individuals are finding ways through service companies to make others’ lives virtually stress-free.
There is a new company in town, and its main focus is to make your life easier. Dail Assist can be seen as a luxury concierge company. No, we are not talking about the person who you are incredibly grateful to for looking after the building you live in, it is more a VIP Club – not just for the very wealthy, but also for the active professional.
We had the opportunity to speak with Loïse Sarda, the business developer of this one-year-old company that offers a new concept in our midst, one of partnerships. Let’s say your plumbing gives up the ghost and threatens to drown your neighbors on a Saturday night, or you would like to charter a 30 foot yacht with crew for a 10 day Mediterranean cruise leaving from the port of Barcelona in 4 days. Dail Assist can organize whatever you may need. This VIP club has established an impressive range of partnerships with professional experts in their own field. Dail Assist serves as your point of contact.
How did this all begin?
The company's co-founder worked as a personal assistant in all aspects of the life of a big entrepreneur. Over six years, she managed to establish an impressive network of service providers in many different fields. As it happens, she decided to use her exceptional skills and contacts to create the unique concept of Dail Assist. She created its infrastructure, found like-minded staff, and finally launched the company in June of 2013.
What services are on offer?
This is one of Dail Assist’s strong suits: the incredible diversification from administration to real estate passing through the medical service field and anything to help with travel or in the home.
How does the partnership concept work?
This is the uniqueness of Dail Assist. Through carefully researched partnerships with experts in their own fields of work, the company has approached and created partnerships. Dail Assist has established a preference in its partnerships with entities that are well established, like-minded and who offer specialized and personalized customer service.
For example, you are moving from Tokyo to Geneva with your parents and children. You will be arriving sometime during the summer. First on the list to be done: find appropriate lodging for the whole family. Second, find schools for the children. Dail Assist can provide you with various options depending on what you are exactly looking for, and may even have the possibility of advancement on the school's waiting list. Then, Mom needs to find a nanny and a housekeeper. The family has also decided to explore the surrounding areas at the weekends with a Japanese-speaking chauffeur / tour guide. No problem there either! The transition has been quite a successful one. 
Now the Fall is here, but unfortunately Grandma slipped and broke her hip. Dail Assist is of course first on hand to arrange all medical treatment needed for her to get back on her feet.
So how much does this all cost?
Cost is based on one of three options. The company offers a flexible hourly rate for one-off requests. You could also choose between the Deluxe package, where Dail Assist will be your first point of contact for any of your partnership needs for 6 months, 24 hours a day 5 days a week; and the Paradise package, where the company will be available at any time during a full year.
But what does this entail?
Other than the various package minimal fees, first and foremost, when you ask for a service from Dail Assist, they will contact the relevant partner and a quote will always be presented to you. Then you will settle the cost quoted by the partner. The advantage is that at any given moment, with whatever you might need, your desires, questions or issues will be resolved by service-oriented professional experts in their own fields, with Dail Assist organizing everything for you. One phone call or email, and all will be done. Another advantage to becoming a client of Dail Assist is, for example, enjoying the discounts they have with luxury stores. You will also be invited to exclusive events and have priority for reservations in trendy restaurants.
So, what’s in the future for Dail Assist?
Dail Assist has offices in Spain and France, and signed agreements with 42 partners abroad. The company is also looking to establishing working relationships with other concierge companies worldwide. It is really in Dail Assist’s philosophy that the people “on the ground” are the ones that know best what is happening in their own regions. Dail Assist has at heart to always offer the best from the professionals that know the most. They are reactive, fast, efficient, and of course they offer the best quality services. So why not, if you need a little help, explore this new VIP club and see what they can do for you!
For more information, visit www.dailassist.com.
Photos kindly provided by Dail Assist
I have met with Martha and made enquiries about the Dial Assist and I can tell you she is very professional and super fast. She also has very good connections.